- General support: support@bettergather.com
- Privacy and data deletion requests: privacy@bettergather.com
- Billing and refunds: billing@bettergather.com
2. What to Include in Your Request
The more detail you send, the faster we can help. Please include:
- Your name and the email address you use to sign in
- The name of your organization
- What you were trying to do and what happened instead, including any error message
- The page or screen where it happened, and whether you were using the web app or a mobile app
- Your browser or device, if it may be relevant
Never send your password, sign-in codes, or full payment card numbers in an email.
3. Sign-In Help
BetterGather offers these ways to sign in, depending on how your organization is set up:
- Email: choose Continue with Email, enter your address, and we email you a one-time code to type in. If the code does not arrive, check your spam or junk folder. Requesting a new code invalidates the previous one, so use the most recent email.
- Microsoft: choose the Microsoft button and sign in with your Microsoft work or school account.
- Apple: choose Sign in with Apple. If you chose to hide your email address from us, BetterGather asks for the email address your organization invited you with and sends a 6-digit code to confirm it.
Accounts are created by your organization. If you cannot sign in, confirm with your organization's administrator that an invitation was sent to the email address you are using.
4. Delete Your Account
You can delete your account yourself from Settings, then My account, then Delete my account. Details on what is removed, what is kept, and the recovery window are in the
Privacy Policy. You can also email
privacy@bettergather.com with any deletion request.
5. Policies