Please read these terms carefully before using BetterGather.
Welcome to BetterGather, a community management platform for non-profit organizations operated by Better Process Group LLC ("we," "us," or "our"). By accessing or using BetterGather (the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Service.
These Terms constitute a legally binding agreement between you (whether personally or on behalf of an organization) and Better Process Group LLC. You represent that you are at least 18 years old and that you have the authority to bind yourself or your organization to these Terms.
BetterGather is an all-in-one platform for non-profit and community organizations that provides:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.
The Service is offered to organizations operating in the United States. By using the Service, you represent that your organization uses BetterGather for lawful U.S. operations.
To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:
We will not be liable for any loss or damage arising from your failure to comply with this section.
Organization administrators are responsible for managing user roles and permissions within their organization, including who can view member, donor, and minor-related records. Administrators must ensure that each user has an access level appropriate to their role.
Your organization will use the Service to store records about members, volunteers, donors, and program participants — including, in some organizations, minors. You are responsible for having a lawful basis to collect and store that information, for obtaining any consents your programs require (including parental or guardian consent where applicable), and for honoring requests from those individuals. See Section 8 and our Privacy Policy.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate and take appropriate legal action against anyone who violates this policy.
BetterGather lets your organization send email and SMS/text messages to members, volunteers, and donors. You are the sender of those messages; we provide the tooling that delivers them.
You are solely responsible for complying with all laws that apply to those communications, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state law. In particular, you agree to:
Message and data rates may apply to recipients. We may suspend messaging features for an organization that generates excessive complaints, opt-outs, or carrier violations.
BetterGather offers multiple plans, including a free tier. Each plan includes specific features and usage limits, as described on our pricing page and in your account settings.
Paid subscriptions are billed monthly or annually in advance. Payments are processed by Stripe; we do not store full payment card numbers. By providing payment information, you authorize us to charge your payment method for the selected plan. All fees are non-refundable except as required by law or as stated in our Refund Policy.
We may offer a free plan or a free trial period. Free plans may have reduced features and usage limits. If a trial converts to a paid plan, standard billing terms apply from the conversion date unless you cancel before the trial ends.
Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. We will charge the payment method on file for the renewal.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you retain access to the Service until then.
We reserve the right to change our pricing. Price changes will not affect your current billing period but will apply on renewal. We will provide at least 30 days' notice of a price change.
Refund eligibility, billing dispute timelines, and promotional credit terms are defined in our Refund Policy, which is incorporated into these Terms by reference.
Where your organization enables online giving, BetterGather provides the tools to collect donations. Better Process Group LLC is not the recipient of those donations and is not a charitable organization, fundraiser, or fiscal sponsor. Donations are made to your organization, and your organization is solely responsible for:
Donation payments are processed by Stripe and are subject to Stripe's terms and processing fees. We do not provide tax, accounting, or legal advice, and nothing in the Service should be interpreted as such advice.
You retain all ownership rights to the data your organization submits to the Service ("Your Data"). By using the Service, you grant us a limited license to use, store, and process Your Data solely to provide the Service to you.
Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to our collection and use of information as described there.
We implement reasonable security measures to protect Your Data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We perform regular backups. You remain responsible for maintaining your own copies of Your Data, and we are not liable for data loss.
BetterGather is a multi-tenant platform. Your Data is logically isolated from other organizations' data and is only accessible to authorized users within your organization.
The Service, including all software, designs, text, graphics, logos, and other content, is owned by Better Process Group LLC and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your organization's internal purposes.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without any obligation to you.
The Service may integrate with third-party services (for example, Microsoft 365 and Stripe). Your use of those services is subject to their respective terms and conditions.
You may terminate your account at any time by canceling your subscription through account settings or by contacting us at support@bettergather.com.
We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct we determine to be unlawful, abusive, or harmful to other users or the platform.
Upon termination, your right to use the Service immediately ceases. You may export Your Data within 30 days of termination. After 30 days, we may delete Your Data from our systems.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
You use the Service at your own risk. We are not responsible for any decisions you make based on information provided by the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BETTER PROCESS GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DONATIONS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated by email or through a prominent notice in the Service.
Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Service.
If you have questions about these Terms, please contact us:
By using BetterGather, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.