Refund Policy

1. Scope

BetterGather is offered to non-profit and community organizations in the United States by Better Process Group LLC. This policy explains when subscription charges may be refunded, how billing disputes are handled, and how donations collected through the platform are treated.

2. Subscription Charges

Subscription fees are billed in advance by billing cycle (monthly or annual) and are generally non-refundable, except as required by applicable law or as expressly stated below.

3. Eligible Refund Scenarios

• Duplicate charge caused by a billing system error
• Incorrect amount charged due to a confirmed platform billing defect
• Unauthorized charge where account compromise is verified

4. Non-Refundable Items

• Partial-period refunds after cancellation (service remains active through the paid term)
• Unused features, seats, SMS, AI usage, or add-on capacity
• Promotional discounts converted to cash value
• Third-party payment processing fees already incurred on a transaction

5. Free Plan and Trials

Free plans and free trials are not charged. If a trial or free plan converts to a paid subscription, standard billing terms apply from the conversion date onward. Downgrading to the free plan does not refund the current paid term.

6. Donation Refunds

Donations made through BetterGather go to the organization you gave to, not to Better Process Group LLC. We process those payments on the organization's behalf and cannot decide whether a gift is refunded.

• Donors: Contact the organization you donated to. Its staff can issue a refund from within BetterGather, subject to its own refund practices and any tax-receipt implications.
• Organizations: You are responsible for handling donor refund requests, correcting any tax acknowledgment already issued, and resolving disputes with your donors.

Payment processing fees on a refunded donation may not be recoverable. See Section 7 of our Terms of Use.

7. Promotions and Credits

Promo codes, non-profit discounts, and service credits are subject to campaign terms. They may be time-limited, may be non-transferable, and cannot be redeemed for cash unless required by law.

8. Request Window and Process

Refund requests must be submitted within 30 calendar days of the charge date.

• Email: billing@bettergather.com
• Include: organization name, invoice or charge ID, reason for the request, and supporting details
• Initial response target: within 5 business days

9. Payment Processor Timing

Approved refunds are issued to the original payment method. Final posting timelines depend on your card issuer or bank and may take 5-10 business days.

10. Chargebacks

Before initiating a chargeback, contact us so we can investigate and resolve the issue quickly. Abuse of chargebacks may result in account suspension under the Terms of Use.

11. Related Policies

This policy is incorporated by reference into our Terms of Use. Data handling details are available in our Privacy Policy.