Your community's privacy matters. Here is how we collect, use, and protect data in BetterGather.
Better Process Group LLC ("we," "us," or "our") operates BetterGather (the "Service"), a community management platform for non-profit organizations. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.
BetterGather is intended for U.S.-based organizations. This policy is written for U.S. operations and state privacy requirements.
By using BetterGather, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
Most of the personal information in BetterGather is entered by an organization about its own members, volunteers, donors, and program participants. For that information, the organization decides what is collected and why, and we process it on the organization's behalf in order to provide the Service.
If you are a member, volunteer, or donor of an organization that uses BetterGather and you want to access, correct, or delete your records, please contact that organization directly — it controls those records. We will assist the organization in responding to your request. For information we collect directly (for example, account and billing information for the organization itself), we act on our own behalf and this policy applies in full.
We collect information you directly provide when using the Service:
When you use the Service, we automatically collect:
We may receive information from third-party services you connect to BetterGather:
We use the information we collect to:
We do not sell personal information, and we do not use your community's records to train third-party AI models.
Some features use AI to draft text or suggest scheduling. Where that happens, content you submit to the feature is processed by Microsoft Azure OpenAI Service under our enterprise agreement, within Microsoft's cloud, and is not used to train foundation models.
We do not sell or rent personal information. We may share information in the following circumstances:
We share information when you explicitly authorize us to do so, such as when connecting a third-party integration.
We share information with trusted service providers who perform services on our behalf:
These service providers are contractually obligated to protect your information and to use it only for the purposes we specify.
Records are visible to users in your organization according to the roles and permissions your administrators configure. Administrators can view, export, and delete organization data.
If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
We may disclose information if required to do so by law or in response to valid requests by public authorities (for example, court orders, subpoenas, or government agencies).
We may disclose information to protect our rights, property, or safety, or that of our users or the public, including for fraud prevention and security investigations.
We implement industry-standard security measures to protect your information:
While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.
We retain information for as long as necessary to provide the Service and fulfill the purposes described in this policy:
You can request deletion of your data at any time by contacting us (see Section 8).
Depending on your location, you may have the following rights regarding your personal information:
You have the right to access your personal information and request a copy in a portable format. Organization administrators can export most data directly from the Service in CSV format.
You have the right to correct inaccurate or incomplete personal information. Most information can be updated directly in the Service.
You have the right to request deletion of your personal information, subject to certain legal exceptions. Contact us to request account deletion.
You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your communication preferences. You cannot opt out of transactional messages such as invoices and security alerts. To stop text messages from an organization, reply STOP to any message from that organization.
We do not sell or share personal information for cross-context behavioral advertising. California residents have the right to request information about our data practices under the CCPA/CPRA.
Residents of certain U.S. states may have additional rights, including rights to know, delete, correct, and appeal decisions about personal information processing, as applicable under state law.
To exercise any of these rights, email us at privacy@bettergather.com. We will respond within 30 days and may require verification of your identity first. If your request concerns records held by an organization that uses BetterGather, we will refer you to that organization (see Section 2).
We use cookies and similar technologies to operate the Service and understand how it is used:
Required for the Service to function, including authentication sessions and security. These cannot be disabled.
Remember your preferences and settings, such as theme, saved views, and recently visited pages.
Help us understand how the Service is used, via Azure Application Insights. This includes page views, feature usage, and performance metrics.
Our public marketing pages may use advertising pixels (such as the Meta Pixel) to measure campaign performance. These are used only on our public marketing pages, never inside the signed-in application.
You can manage cookie preferences through your browser settings. Disabling cookies may limit functionality.
BetterGather integrates with third-party services. Your use of those services is subject to their respective privacy policies:
We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies.
BetterGather accounts are for adults. You must be at least 18 years old to create an account or sign in to the Service, and we do not knowingly allow children to register accounts.
We recognize that many organizations run youth and family programs and therefore keep records about minors — for example, a child's name, age or grade, guardian contact details, attendance, and photos. That information is entered by the organization, which decides what to collect and is responsible for:
We do not knowingly collect personal information directly from children, we do not use information about minors for marketing, and we do not sell it. If you believe a child has created an account or that information about a child has been provided to us improperly, contact privacy@bettergather.com and we will work with the relevant organization to delete it promptly.
BetterGather is hosted on Microsoft Azure with data centers primarily in the United States. Customer data is processed in support of U.S. operations.
If data is processed by a service provider outside your local jurisdiction, we require contractual protections and security controls appropriate to the data involved.
If you have data location requirements, contact privacy@bettergather.com before onboarding.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
Your continued use of the Service after notice of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For privacy-related inquiries, we will respond within 30 days. For urgent security concerns, please mark your email "URGENT - SECURITY".